Privacy policy

Effective date: 26 April 2026

1. Introduction

Tide Marine Services Pty Ltd (ABN 16 694 884 323) operates the website tideclub.com.au and provides boat hire and boat detailing services in the Manly, Brisbane QLD area. In this policy, "we", "us", and "our" refer to Tide Marine Services.

We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information as described in this policy.

2. What information we collect

We may collect the following personal information from you:

  • Name — so we know who we're working with
  • Email address — to respond to your enquiry or confirm a booking
  • Phone number — to contact you about your booking or service
  • Boat details — make, model, size, and other relevant information about your vessel
  • Location — where your boat is moored or where you need a service
  • Photos (optional) — images of your boat to help us prepare an accurate quote
  • Messages — any additional information you include in a form submission or email

We also collect some technical information automatically when you visit our website (see Section 6: Cookies and tracking).

3. How we collect your information

We collect your personal information in the following ways:

  • Website forms — when you submit an enquiry, booking request, or quote request through our website
  • Email — when you contact us directly at hello@tideclub.com.au
  • Phone — when you call or text us
  • In person — when you speak with us at the marina or on-site

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiry.

4. How we use your information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Process and manage bookings for boat hire or detailing services
  • Communicate with you about your booking or service (confirmations, updates, follow-ups)
  • Improve our website and services based on how people use them
  • Meet our legal and regulatory obligations

We will not use your personal information for direct marketing unless you have given us your consent. You can opt out at any time by contacting us.

5. Sharing your information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted service providers who help us run our website and business. These providers are only given access to the information they need to perform their specific role, and they are required to protect your data. Our current service providers include:

  • Google — we use Google Analytics to understand how visitors use our website, and Google Fonts to display typefaces. Google may collect certain technical data such as your IP address, browser type, and pages visited. You can learn more about how Google handles data at Google's Privacy Policy.
  • Cloudflare — our website is hosted on Cloudflare Pages. Cloudflare may collect technical data such as your IP address for performance and security purposes. You can review Cloudflare's Privacy Policy for details.

We may also disclose your information if required by law or to comply with a legal obligation.

6. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience and help us understand how the site is used.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with it.

Cookies we use

  • Google Analytics cookies — these help us measure traffic and understand which pages are most useful. Google Analytics collects anonymous, aggregated data such as pages viewed, time on site, and general location (city-level). We have not enabled advertising features in Google Analytics.
  • Cloudflare cookies — Cloudflare may set cookies for security and performance purposes, such as identifying trusted web traffic and preventing abuse.

Managing cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies or alert you when a cookie is being set. Please note that disabling cookies may affect how our website functions.

We do not currently use Meta Pixel or any social media tracking pixels on our website.

7. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, and disclosure.

Information submitted through our website is transmitted securely using HTTPS encryption. Our website is hosted on Cloudflare Pages, which provides enterprise-grade security, DDoS protection, and SSL encryption.

While we do our best to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information.

We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information — you can ask us what personal information we hold about you
  • Request correction — if your information is inaccurate, incomplete, or out of date, you can ask us to correct it
  • Request deletion — you can ask us to delete your personal information where it is no longer needed for the purpose it was collected
  • Withdraw consent — if you have given us consent to use your information for a specific purpose, you can withdraw that consent at any time

To exercise any of these rights, contact us using the details in Section 10 below.

We will respond to your request within 30 days. If we refuse a request, we will provide you with a written explanation of our reasons.

Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us directly. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  • Website: oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

9. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the effective date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or services after any changes means you accept the updated policy.

10. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch.

Tide Marine Services Pty Ltd
ABN 16 694 884 323
Manly, Brisbane QLD

Email: hello@tideclub.com.au
Phone: 0485 670 603