Detailing service terms

Last updated: April 2026

These Detailing Service Terms ("Terms") apply to all boat detailing services provided by Tide Marine Services Pty Ltd (ABN 16 694 884 323), trading as Tide ("we", "us", "our"). By engaging our detailing services, you ("the Client") agree to be bound by these Terms.

1. Services

We provide mobile boat detailing services including interior care, exterior care, complete packages, maintenance washes, detail resets and related add-on services. The specific scope of work for each job is set out in the quote provided to the Client prior to commencement.

We reserve the right to decline any job at our discretion, including where access is unsafe, the vessel is in a condition beyond the scope of detailing, or where marina or site regulations prevent us from performing the work.

2. Quotes and pricing

All quotes are provided in writing (via email, message or our online platform) and are valid for 14 days from the date of issue unless otherwise stated. Quotes are based on the information and photographs provided by the Client at the time of enquiry.

If the actual condition of the vessel differs materially from what was described or photographed, we reserve the right to revise the quote before commencing work. Any revised quote will be communicated to the Client for approval before additional work is performed.

All prices are quoted in Australian dollars and include GST unless otherwise stated.

3. Bookings and scheduling

Bookings are confirmed once the Client accepts the quote in writing (including via email or message). We will schedule the work at a mutually agreed date and time, subject to availability and weather conditions.

We aim to arrive at the scheduled time but cannot guarantee exact arrival times due to the nature of mobile work, traffic, prior jobs and weather. We will notify the Client of any significant delays.

4. Cancellations and rescheduling

The Client may cancel or reschedule a confirmed booking with at least 48 hours' notice at no charge. Cancellations or rescheduling requests made with less than 48 hours' notice may incur a cancellation fee of up to 50% of the quoted price.

No-shows (where the Client fails to provide access to the vessel at the scheduled time without prior notice) will be charged the full quoted amount.

We may cancel or reschedule a booking due to unsafe weather conditions, equipment failure or other circumstances beyond our control. In such cases, we will reschedule at no additional cost and no cancellation fee will apply.

5. Access and site requirements

The Client is responsible for ensuring we have adequate access to the vessel at the scheduled time. This includes:

• Providing marina gate codes, berth numbers or access instructions
• Ensuring the vessel is accessible (hatches unlocked, covers removed if applicable)
• Removing personal items, fishing gear and loose belongings from the vessel
• Advising us of any marina-specific rules or restrictions that may affect our work

If we arrive on site and are unable to access the vessel or perform the agreed work due to the Client's failure to provide adequate access, the booking will be treated as a no-show.

6. Water, Power and Waste

We carry our own water supply and portable power for most jobs. Where on-site water and power are available, we may use them with the Client's or marina's permission.

We comply with all applicable environmental regulations regarding waste water, chemical disposal and runoff. Where marina regulations require waste water capture, we will provide appropriate containment.

7. Scope of work and additional services

We will perform only the work specified in the accepted quote. If, during the course of the detail, we identify additional work that would benefit the vessel (for example, previously undisclosed mould, hidden staining or structural damage), we will:

• Notify the Client of the issue
• Provide a supplementary quote for the additional work
• Only proceed with the additional work once the Client has given written approval

We will never perform work beyond the agreed scope without the Client's consent.

8. Payment

Payment is due on completion of the work unless otherwise agreed in writing. For larger jobs or multi-day work, we may request a deposit of up to 50% of the quoted amount prior to commencement.

We accept payment by bank transfer, credit card and debit card. Invoices will be issued electronically and are payable within 7 days of the invoice date.

Late payments may incur interest at the rate of 2% per month on the outstanding balance. We reserve the right to suspend services for Clients with overdue accounts.

9. Satisfaction and rectification

We stand behind our work. If the Client is not satisfied with any aspect of the completed detail, they must notify us within 48 hours of completion. We will inspect the work and, if the concern is valid, rectify the issue at no additional charge.

Claims made after 48 hours may not be eligible for free rectification, as external factors (weather, use, third-party interference) may have affected the results.

The Tide Seal of Approval applies to every completed detail — if it doesn't meet our internal quality standard, we fix it.

10. Liability and limitations

We take every precaution to protect your vessel during the detailing process. However, boat detailing involves physical contact with surfaces that may already be compromised by age, UV damage, prior treatments or manufacturing defects.

We are not liable for:

• Pre-existing damage, defects or wear that becomes more visible after cleaning (for example, scratches revealed after removing oxidation)
• Damage caused by previous detailers, coatings or treatments applied before our service
• Fading, discolouration or surface degradation caused by age, UV exposure or environmental factors
• Damage to surfaces that are already in a fragile or compromised state, where the Client has been advised of the risk and chosen to proceed

Our total liability for any claim arising from our detailing services is limited to the amount paid by the Client for the specific service in question.

We hold public liability insurance and will provide a certificate of currency upon request.

11. Privacy

We collect and handle personal information in accordance with the Australian Privacy Principles and our Privacy Policy. Information collected during the quoting and booking process is used solely for the purpose of providing our services and communicating with the Client.

We may take before-and-after photographs of the vessel for quality assurance purposes. These photographs will not be used for marketing or published publicly without the Client's written consent.

12. Recurring services

Clients on recurring detailing arrangements (fortnightly, monthly or quarterly) agree to the following additional terms:

• Recurring pricing is based on the agreed frequency and scope. Changes to frequency or scope may result in pricing adjustments.
• Either party may terminate a recurring arrangement with 14 days' written notice.
• Recurring discounts apply only while the arrangement is active. Cancelled arrangements revert to standard pricing for any subsequent one-off bookings.
• We will maintain a maintenance log for all recurring clients, detailing the work performed at each visit.

13. General

These Terms are governed by the laws of Queensland, Australia. Any dispute arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland.

We may update these Terms from time to time. The current version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

These Terms, together with the specific quote and any supplementary agreements, constitute the entire agreement between Tide Marine Services Pty Ltd and the Client in relation to the detailing services provided.

For questions about these Terms, contact us at hello@tideclub.com.au or 0485 670 603.