Detailing service terms

Tide Marine Services Pty Ltd, ABN 16 694 884 323, trading as Tide.

Last updated: 9 June 2026

These Detailing Service Terms apply to detailing, maintenance, protection, restoration, correction, and ongoing care services supplied by Tide.

By accepting a quote, booking a service, approving a custom care package, allowing Tide to access a vessel, or paying for a service, the client agrees to these Terms.

1. Overview

Tide offers one-off detailing services and ongoing custom care packages for vessels. Custom care packages are flexible service arrangements designed around vessel condition, usage, access, environment, and client goals. They do not create a fixed-term contract unless Tide and the client expressly agree otherwise in writing.

2. Custom care packages

Custom care packages may be agreed based on:

• service frequency, such as monthly, bi-monthly, quarterly, seasonal, or another agreed schedule;
• service scope, such as exterior care, interior care, full detail, wash-down, polishing, protection, or other agreed work;
• vessel condition, location, size, access, and expected use; and
• any special requirements agreed with the client.

Custom care packages are billed per completed service unless Tide and the client agree another billing arrangement in writing.

3. Initial condition and one-off work

Where a vessel requires restoration, correction, deep cleaning, heavy oxidation removal, mould treatment, stain removal, or other work beyond the standard custom care package scope, Tide may assess the vessel and quote that work separately.

Additional or one-off work may be completed before, during, or alongside a custom care package if Tide and the client agree.

4. Pricing and quotes

Pricing is based on the information available to Tide at the time of quote, including vessel size, condition, location, access, service scope, and expected time required.

Custom care package pricing assumes the vessel is kept to a consistent standard through regular service. If the vessel condition changes significantly, or if the work required is greater than expected, Tide may recommend a revised scope, additional work, or updated pricing.

One-off, ad-hoc, restoration, correction, and out-of-scope services are quoted based on vessel condition at the time of assessment or service.

Unless stated otherwise, quotes are valid for 14 days.

5. Payment terms

Unless Tide agrees otherwise in writing, payment is due on completion of each service or on receipt of invoice.

Tide may require payment upfront, a deposit, or part-payment for larger jobs, first-time clients, restoration work, out-of-area work, or services requiring materials, subcontractors, or unusual scheduling.

If an invoice is overdue, Tide may suspend future services, pause a custom care package, decline further bookings, recover reasonable collection costs, or require payment before further work is performed.

Clients must tell Tide promptly if they dispute an invoice or charge.

6. Changes to custom care packages

Clients may request changes to a custom care package, including changes to service frequency, service scope, vessel access, service components, or vessel location.

Changes will apply from the next scheduled service where practical. If the change increases the scope, time, materials, travel, or complexity of the work, Tide may quote the additional amount separately or update the package pricing.

Tide may also recommend changes to a custom care package where vessel condition, usage, environment, access, or client needs change.

7. Pausing services

Custom care packages may be paused by agreement for reasons such as vessel travel, haul-outs, seasonal storage, repair periods, ownership changes, marina access issues, or other practical constraints.

Clients should provide at least 5 business days' notice before the next scheduled service if they want to pause a service. Tide may accept shorter notice at its discretion.

If a package is paused for an extended period, Tide may need to reassess vessel condition and pricing before services resume.

8. Cancellations

Custom care packages operate on an ongoing basis with no fixed lock-in period unless Tide and the client agree otherwise in writing.

Clients may cancel a custom care package by giving at least 5 business days' notice before the next scheduled service.

If a client cancels with less than 5 business days' notice and Tide has already allocated staff, purchased materials, arranged travel, or incurred costs, Tide may charge reasonable costs incurred.

Cancellation does not affect amounts already payable for completed services, approved work, purchased materials, or costs reasonably incurred before cancellation.

9. Weather and rescheduling

Tide may reschedule a service where weather, environmental conditions, access, safety, marina rules, vessel condition, staffing, supplier issues, or operational constraints make the scheduled service unsuitable or unsafe.

Weather-related or safety-related rescheduling does not cancel the custom care package. Tide will arrange the next reasonably available suitable service time.

No penalty applies to the client for Tide-initiated weather or safety rescheduling.

10. Access and missed appointments

The client must ensure Tide has safe, lawful, and practical access to the vessel at the scheduled service time.

The client is responsible for ensuring that any marina, berth, gate, key, security, parking, power, water, or vessel-access arrangements are in place before the service.

If Tide cannot perform the service because access is unavailable, unsafe, unlawful, or materially different from what was agreed, Tide may reschedule the service and charge reasonable costs for staff time, travel, parking, marina access, materials, or other expenses incurred.

11. Additional work identified

If Tide identifies additional issues during a service, such as damage, heavy oxidation, mould, staining, deterioration, failed coatings, water ingress, unsafe access, or other conditions outside the agreed scope, Tide may recommend additional work.

Work outside the agreed scope will be quoted separately or approved by the client before being performed, unless immediate action is reasonably required to protect the vessel, prevent damage, or address a safety issue.

Custom care packages continue unless Tide and the client agree otherwise.

12. Service area and travel

Tide generally services clients in South East Queensland, subject to vessel location, staff availability, travel time, marina access, and operational requirements.

Services outside Tide's usual service area, or services requiring unusual travel, accommodation, access costs, parking, marina fees, or additional logistics, may incur additional charges. Tide will quote or confirm those charges before commencing the relevant work where practical.

13. Service documentation and photos

Tide may record service details, condition notes, before-and-after photos, videos, access notes, product use, and other service information for quality control, operational records, client communication, insurance, dispute resolution, training, and legal compliance.

Tide may use de-identified photos or videos for internal training, service records, and quality control.

Tide will only use identifiable vessel images, client details, vessel names, registration details, marina locations, or other identifying information for marketing with the client's consent or where the identifying details have been removed.

14. Client responsibilities

The client must:

• provide accurate information about the vessel, location, access, condition, materials, prior treatments, and known issues;
• ensure Tide can safely and lawfully access the vessel;
• remove or secure valuable, fragile, personal, or sensitive items before service;
• tell Tide about known leaks, electrical issues, weak fittings, damaged surfaces, unstable equipment, alarms, security systems, or hazards;
• ensure any required marina, berth, or site permissions are in place; and
• promptly review and respond to quotes, service notes, invoices, and requests for approval.

15. Damage, pre-existing condition, and service outcomes

Tide will take reasonable care when performing services.

Some vessels may have pre-existing damage, wear, corrosion, oxidation, staining, material degradation, failed coatings, brittle plastics, weak fittings, water ingress, mould, poor prior repairs, or other conditions that affect service outcomes or become visible during cleaning, correction, polishing, or restoration.

Tide is not responsible for pre-existing damage, normal wear, material failure, latent defects, deterioration, or poor outcomes caused by the vessel's existing condition, age, prior work, products previously used, or environmental exposure.

If Tide causes damage through negligence, defective workmanship, misuse of products, or failure to take reasonable care, Tide will review the matter and, where appropriate, arrange a reasonable remedy. A remedy may include repair, re-performing the affected service, paying the reasonable cost of repair, or another appropriate resolution agreed with the client.

The client must notify Tide promptly if they believe Tide has caused damage or failed to perform the agreed service properly. The client should provide photographs, details, and access for inspection where reasonably requested.

16. Insurance and liability

Tide may hold insurance for some services, risks, or operations. Insurance may be subject to exclusions, excesses, conditions, limits, and insurer assessment.

To the extent permitted by law, Tide is not liable for indirect, consequential, special, or loss-of-use damages, including loss of enjoyment, lost income, loss of charter opportunity, lost booking, or inconvenience, except to the extent such liability cannot be excluded under applicable law.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

17. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

Where Tide is permitted by law to limit its liability, Tide's liability is limited, at Tide's option, to resupplying the relevant services or paying the cost of having the relevant services supplied again.

18. Disputes and service concerns

If the client has a concern about service quality, damage, scope, invoice amounts, timing, access, or any other issue, the client should contact Tide promptly so the matter can be reviewed.

Tide may review relevant records, including quotes, booking messages, service notes, photographs, invoices, condition records, product records, staff observations, and client communications.

The parties should attempt to resolve the dispute in good faith before taking formal action.

19. Tide's right to suspend or end services

Tide may suspend, refuse, or end services where Tide reasonably believes that:

• the vessel, berth, access, weather, or working conditions are unsafe or unsuitable;
• the client has not paid amounts due;
• the client has repeatedly failed to provide access;
• the client has provided false, incomplete, or misleading information;
• the work requested is outside Tide's capability, insurance, safety standards, or service offering;
• the client or another person is abusive, threatening, unsafe, or unreasonable toward Tide staff or contractors;
• continuing the service would create an unreasonable legal, operational, safety, reputational, or financial risk; or
• the client has breached these Terms.

Where practical, Tide will notify the client before suspending or ending services, but Tide may act immediately where safety, access, non-payment, or conduct concerns require it.

20. Privacy

Tide may collect personal information from clients for quoting, booking, payment, access, service delivery, communication, quality control, dispute resolution, insurance, legal compliance, and operational purposes.

Tide handles personal information in accordance with its Privacy Policy.

21. Updates to terms

Tide may update these Terms as services, pricing, operations, or legal requirements evolve.

Clients will be notified of material changes where practical. Updated Terms will apply from the date notified or published, unless a different date is stated.

22. Governing law

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the courts of Queensland and any courts entitled to hear appeals from those courts.

For any questions regarding these Terms, please contact Tide directly at info@tideclub.com.au or 0485 670 603.