1. Purpose

At Tide Marine Services Pty Ltd (Tide, we, our, us), we take our privacy obligations seriously and are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy sets out how we collect, use, disclose, and otherwise manage personal information about you. It applies to all personal information we collect through our website, services, and other interactions with you.

2. Types of personal information we collect

The personal information we may collect about you includes, but is not limited to:

Full name
Mailing or street address
Email address
Telephone number and other contact details
Social media handles or profile information
Date of birth and/or age
Credit or debit card information, or bank account details
Driver's licence details
Any other information you provide to us via our website, online presence, or otherwise

We will only collect personal information that is reasonably necessary for our business functions and activities.

3. How we collect personal information

We may collect personal information directly from you, or from third parties, including when you:

Contact us through our website or submit an online enquiry form
Communicate with us via email, telephone, SMS, social media, or other channels
Interact with our website, social media pages, services, content, or advertising
Transact with us or engage our services
Provide information to us in person

4. Cookies

Like many website operators, we may collect information that your browser sends when you visit our site. This may include your computer's IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and the time spent on those pages.

We use cookies to improve your browsing experience and to analyse website usage. You may configure your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that some features of our website may not function properly if cookies are disabled.

We also use the Meta Pixel and the Meta Conversions API to measure the results of our advertising on Facebook and Instagram and to understand which enquiries come from our ads. The Meta Pixel may set cookies that record actions such as pages viewed and enquiry forms submitted. If you would prefer not to be tracked for advertising purposes, you can manage cookies through your browser settings, use your device's built-in tracking-prevention features, or adjust your ad preferences within your Facebook and Instagram account settings.

5. Use of personal information

We collect and use personal information for the following purposes:

To communicate with you regarding your queries, requests, and feedback
To provide our services and information to you
To process transactions and facilitate payment, including via alternative payment methods
To provide, maintain, protect, and improve our technology, products, and services, and to monitor their effectiveness
To conduct marketing and send promotional communications and other information that may be of interest to you, including for the purposes of direct marketing
To comply with our legal obligations
For any other purpose for which you have provided your consent, or as otherwise permitted or required by law

If we wish to use your personal information for direct marketing purposes, we will provide you with a means to opt out of receiving such communications. You may opt out at any time by contacting us using the details below.

6. Disclosure of personal information

We may disclose your personal information to third parties in the following circumstances:

To our employees, contractors, or agents who assist us in operating our business and providing our services
To third-party service providers (such as payment processors, IT providers, or marketing platforms) who assist us in operating our business, subject to appropriate confidentiality arrangements
Where required or authorised by law (for example, to government agencies or law enforcement bodies)
With your consent

When you submit an enquiry, we may also share limited information about your enquiry with Meta Platforms, Inc. through the Meta Pixel and the Meta Conversions API, such as your name, email address, or phone number in a hashed (privacy-protected) form, to measure and improve the effectiveness of our advertising on Facebook and Instagram.

We do not sell personal information to third parties.

7. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include physical, electronic, and procedural safeguards appropriate to the nature of the information.

Please be aware that no method of transmission over the internet, or method of electronic storage, is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details set out below. We will endeavour to respond to such requests within a reasonable time. In some circumstances, we may be unable to grant access to certain information, in which case we will advise you of the reasons.

9. Third-party websites

Our website may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that party's website. We strongly advise you to review the privacy policy of every website you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to access or correct your personal information, please contact us:

Tide Marine Services Pty Ltd
Email: info@tideclub.com.au
Post: 114 Moreton Ave, Wynnum QLD 4178
Phone: 0485 670 603

We will endeavour to respond to all enquiries within a reasonable time.

Privacy policy